Frequenty Asked Questions
Here is a list of some of the questions we get asked a lot. If you don't find the answer you are looking for , feel free to give us a call at (800) 542-7732 or email us at firstname.lastname@example.org
Can I ship seafood?
Yes you can ship seafood. We can ship any of our items via UPS overnight to anywhere in the U.S.
How much does it cost to send a package?
The shipping charge for UPS overnight shipping is $75 plus the cost of the fish for the first 12 pounds of weight. If you are shipping over 12 pounds of weight, the shipping is just an addition $3 per pound.
How long does it take?
All of our perishable packages are shipped UPS overnight. Packages will arrive by the next day, assuming the is no delay that is out of our control. Depending on where you are located on the UPS route, your package may arrive late in the afternoon. All of our non-perishable are shipped 5-7 day ground unless otherwise selected.
When do I need to place my order?
As long as you place your order by 4:30 pm PST, we can ship it out to arrive the next day. You can also select a future ship date.
What if my package is a delayed a day?
Don't worry. We pack all of our boxes to stay cold for up to 2 days in the box just in case there is a UPS service delay.
Do you freeze the fish before you ship it?
We do not freeze the fish before we ship it. If it is fresh fish that you ordered than you will receive fresh fish in your box. If you ordered items that are previously frozen the they may arrive frozen or thawed.
How long will the fish last after I receive it?
When you receive your package open it up and take a look at the fish. Decide what you are going to eat in the next couple days and put it in the refrigerator. Everything you are not going to eat, you should freeze it. You should not refreeze items that have thawed out.
What if my order is incorrect?
If you open your package and are not completely satisfied, give us a call so we can make things right.